Shipping

Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

  • Local Orders: 2–5 business days

  • International Orders: 5–15 business days

Delivery times may vary depending on your location and customs processing.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery address and selected shipping method.

Free shipping promotions may be available during selected campaigns.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (where available).

Incorrect Address

Please ensure your shipping address is accurate before placing your order.

Dirty Lizard is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Delayed Shipments

Although we strive to deliver on time, delays caused by courier companies, customs clearance, weather conditions, or other unforeseen circumstances are beyond our control.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date so we can assist you.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.